Empower student success with coaching development and training

Build coaching capacity for immediate results and lasting impact

Student support is only as effective as the staff delivering it — and staff are most effective when equipped with the training, tools and support they need to thrive.

InsideTrack has partnered with 150+ institutions and organizations to strengthen in-house teams and enhance learner support through proven Coaching Development and Training programs. By integrating our evidence-based methodology across teams, departments or entire organizations, support becomes more proactive, holistic and impactful. The result? Staff feel more empowered and prepared, and students receive the kind of personalized, consistent support that drives meaningful outcomes.

Training your teams fuels staff satisfaction and student success

+30%
points increase in coaching-staff retention
University of Maryland Global Campus
21.4%
higher retention rate for coached Pell-eligible students
University of Utah
+14.7%
points greater student satisfaction after advising redesign
Illinois Central College

Changing learner lives — and organizational trajectories

Our coaching development and training programs are flexibly and collaboratively designed for support staff and leaders at every level and include remote, in-person and hybrid learning options. Featuring rigorous, interactive program formats that prioritize skill development, practical application, individualized feedback and strategic reinforcement of coaching tools and techniques, our approach ensures that training material actually sticks — even long after the formal program ends.

That means your teams are empowered to build coaching capacity in the short and long term, and your learners will receive a continuity of care throughout their learning journey.

Organizational Benefits

Increased staff motivation, satisfaction and retention

Professional and personal development, including portable skill-building opportunities

Enhanced effectiveness and capacity for student support

A more engaged, relationship-based and learner-centered support approach

Clearer institutional strategy and goal attainment

Learner Benefits

More consistent support received from all departments

Increased feelings of motivation and knowledge of next steps

Stronger understanding and utilization of available resources

Improved ability to define and reach their goals

Greater connection to their “why” for pursuing their educational and career pathways

Customized levels of support to match your needs

Our coaching development and training programs are stackable and tailored to help you achieve the organizational outcomes you’re looking to fulfill. We partner with you to design an agile, right-sized solution based on your organization's short- and long-term goals and readiness for transformation.
  • Enhance your team's day-to-day approach to learner support with an introduction to coaching through interactive group training
  • Engage in practical opportunities to implement coaching skills
  • Equip any student support department with a proven methodology through comprehensive training
  • Empower a shift from transactional to holistic learner support
  • Build capacity for evidence-based student support through reinforcement trainings and opportunities for practice and feedback
  • Prepare to lead a team of trained coaches, promote growth and manage change
  • Launch an in-house coaching program with certified, replicable skills and demonstrated ability to deliver impact
  • Become a coaching-powered organization by embedding a coaching mindset across all levels of staff, leadership and strategy
  • Ensure the sustainability of your coaching program through a multi-year, phased implementation for long-term impact
  • Implement a "train-the-trainer" model, equipping in-house staff to train and develop new coaches in a proven coaching methodology
Learn Coaching Skills
Apply a Proven Coaching Methodology
Elevate and Reinforce Coaching in Practice
Develop an In‑House Coaching Program
Scale and Sustain Impact

Flexible training programs that lay the foundation for stronger student support

Whether your team needs quick-to-apply coaching strategies or a sustainable solution to transform student support, our customizable training programs meet you where you are today — and scale with your organization to support long-term growth and impact.

Coaching Skills WorkshopsMicro-credentialsCoaching FundamentalsCoaching CertificationsAdvanced Certifications

Coaching Skills Workshops

Micro-Credentials

Coaching Fundamentals

Coaching Certifications

Advanced Certifications

The Power of Partnership: Stories of Impact
The Power of Partnership: Stories of Impact

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Coaching development and training case studies

Coach with student | InsideTrack
How the University of Utah’s student success revamp improved retention for underserved students
Revamped student support services at the U led to impressive retention increases for first-year students — especially those traditionally underserved.
21.4
%
higher retention rate for coached Pell-eligible students vs. their non-coached peers
Illinois Central College: Midwest community college boasts 18% higher retention during coaching phase of multi-year student success redesign
Illinois Central College partnered with InsideTrack on a long-term academic redesign that utilized coaching for transformation.
+
18
%
higher retention rate among coached students
University of Maryland Global Campus & InsideTrack
UMGC scales coaching to strengthen success for 45,000 online learners
Discover how UMGC partnered with InsideTrack to scale coaching, boost staff retention by +30% points, and improve student success for 45,000 online learners.
+
30
% pts.
increase in retention of coaching staff
Increased retention, improved ROI: Coaching and capacity building at Old Dominion University
Historical trends in student outcomes and insights from analytics helped ODU identify first-year students who would be invited to receive coaching.
+
5.5
%
point increase in yield
Waubonsee Community College: Illinois HSI uses Title V grant to improve Latine student retention
WCC leveraged Title V funding to embed holistic coaching across their support teams — and saw double-digit retention increases across all student populations.
10.9
%
increase in Latinx student retention

Ready to build in-house coaching capacity for immediate results and lasting impact?

We take a consultative and collaborative approach to partnership, working to understand your organization’s unique needs and opportunities as we design a coaching development and training program that will help your teams gain skills, expand capacity and ultimately impact more learners.

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