At InsideTrack, coaching is both an art and a science. Our evidence-based, research-confirmed methodology focuses on the goals, values and well-being of each learner. This methodology is adapted from the best practices of some of the nation’s leading thinkers on learning engagement. And we continue to refine our approach based on new research — while our highly trained and certified coaches always bring heart and soul to their connections with learners.
1.4M phone calls
5.3M text messages
We have certified 2,500+ coaches over the last 5 years
Our specially trained staff have observed 5,000+ InsideTrack coach/learner interactions over the last 5 years
Last year alone, we delivered 4,700+ training hours to partners and InsideTrack coaches
Individualization: Understanding each learner’s specific situation and systemic barriers they may be facing in order to tailor our approach
Self and Situational Awareness: Recognizing differences between coaches and learners to allow for a truly supportive relationship
Adaptability: Honing listening and communication skills to take different approaches with different types of learners
Cultural Competence and Humility: Committing to learning about cultures, backgrounds and perspectives that are different from our own, while avoiding assumptions and acknowledging that each individual’s journey is unique
InsideTrack’s coaching methodology has been recognized as high impact and high evidence by the U.S. Department of Education What Works Clearinghouse of Evidence Based Practices — one of the only postsecondary coaching programs to meet these standards.
Weaving our holistic coaching methodology into other support models — like counseling and advising — can equip support staff with the tools to foster a learner-centered approach that leads to greater retention, persistence and completion. And trained coaches not only advance their learners, but also help them get the most out of the other support roles available to them.
Our downloadable guide compares and contrasts common student success roles to the role of success coaching, providing real-world examples of how they can join together for greater impact.
We understand the challenges your organization — and your learners — are facing. That’s why we offer a comprehensive range of coaching solutions, all designed to help learners achieve their goals and partners achieve their desired outcomes. Select the approach that best suits your needs.