Press Release
November 15, 2022

New Report Offers Community Colleges Guidance and Tools to Re-Engage and Re-Enroll Adult Learners

Student success nonprofit InsideTrack unveils report with step-by-step recommendations to help community college leaders re-enroll former students

PORTLAND, Ore. (November 15, 2022) -- Amid nationwide declines in community college enrollment, a new report from nonprofit InsideTrack offers step-by-step guidance and recommendations to help community college leaders reconnect with and re-enroll students with some college education but no degree. Entitled “Reconnect, Re-Enroll and Rise: Five Imperatives to Help Community Colleges Enroll Stopped-Out Students,” the new report includes insights, best practices and ready-to-use tools to guide community colleges working to identify, engage and re-enroll adult learners.

“Helping former students re-enroll and finish college is vitally important for the success and sustainability of community colleges. But more importantly, it’s vital for promoting opportunities for economic mobility and advancement for learners and their families,” said Kai Drekmeier, co-founder and chief development officer of InsideTrack. “Through this research, we hope to advance the field’s understanding of not only the reasons why adult learners can benefit from personalized support, but also how community colleges can help them navigate a successful return to college.”

Since 2020, more than one million fewer students have enrolled in higher education. Community colleges have lost nearly 830,000 students since spring 2020. At the same time, 39 million Americans have some college credit but no credential, and about 22 million of those students last attended a community college before stopping out. In the wake of the largest enrollment declines in decades, a growing number of community colleges have launched campaigns to re-engage former students and help them finish degrees or other credentials that can boost their career and economic prospects.

Drawn from InsideTrack’s frontline experience serving community colleges and adult learners over the past two decades, the guide identifies five imperatives to help colleges enhance the planning, outreach and student support needed to drive adult learner re-engagement and re-enrollment.

The recommendations cover each of the critical stages of re-enrollment: establishing a campus-wide plan, encouraging adult learners to return to college, identifying and prioritizing former students to contact, motivating students to re-enter higher education, and helping them navigate the final steps to matriculation.

The guide also offers community college leaders ready-to-use tools that can help them reach stopped-out students and guide them through returning to college. The tools include an Institutional Readiness Assessment, which helps institutions evaluate their internal readiness for undertaking a re-enrollment campaign, as well as a Returning Student Intake form developed by Pitt Community College, among other tools.

“Far too many former students are just a $100 unpaid bill or a few credits shy of a college degree — and a pathway to a better life,” said Dr. Rufus Glasper, the president and CEO of the League for Innovation in the Community College and one of the experts who contributed to the report. “Ultimately, removing barriers to adult learner re-engagement and re-enrollment is about re-evaluating and re-tooling internal processes and culture. It requires institutions to self-reflect on their long-standing processes and procedures, and this research is a worthy starting point for that important work.”

For more information on “Reconnect, Re-Enroll and Rise,” visit to view the full report, access campus-specific case studies, and download tools to help launch a re-enrollment campaign.


About InsideTrack: InsideTrack is passionate about helping all learners achieve their education and career goals through the transformative power of coaching. Since 2001, we’ve served 2.9 million learners, partnering with more than 300 institutions and organizations to directly improve enrollment, persistence, completion and career readiness. Our coaching methodology is evidence-based and research-confirmed, with proven outcomes for every type of learner — from traditional to adult, part-time to full-time, online to in-person — including first-generation students and those who face systemic barriers to postsecondary success. We also work with partners to build internal coaching capacity through staff training and professional services — designed to sustain advances in-house for lasting, scalable impact. InsideTrack is a part of Strada Collaborative, a mission-driven nonprofit. To learn more, visit and follow us on Twitter @InsideTrack and LinkedIn @InsideTrack.

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