Transform your student support services — and sustain the impact for years to come

As higher ed institutions across the nation face declining enrollment, student retention challenges and staff burnout, it’s more important than ever that they have the foundational tools they need to bolster their in-house student support services. But with resources already stretched thin, how can colleges and universities build capacity for the long-term and equip their staff with sustainable methods for keeping students on track toward their goals?

This in-depth report provides actionable insights to help institutions address these challenges by transforming student support — including the essential elements of building a sustainable, holistic in-house student support program. All interwoven with case studies and downloadable tools.

Grid using colored shapes and photos representing Coaching Development & Training

Download “Empowering Teams, Transforming Outcomes” for keen insights and actionable tools that will show you how to build a scalable and sustainable in-house coaching program.

Real-world case studies demonstrate tangible capacity building results

retention rate at Loyola University New Orleans using evidence-based coaching, a school record
new coaches trained by certified in-house training staff at Austin Community College

In this report, you’ll find:

Four essential elements of building holistic in-house student support

  • Assess institutional needs and readiness
  • Choose an evidence-based methodology
  • Nurture internal culture to sustain impact
  • Secure sustainable funding sources

Three firsthand case studies

  • California State University, Bakersfield: How CSUB embraced its Hispanic-serving mission
  • Loyola University, New Orleans: Realizing the potential of evidence-based frameworks
  • Austin Community College: How ACC’s student support team led a culture change

Three downloadable tools

  • Planning guide for institutional assessment
  • Change management best practices checklist
  • Funding options for sustainable student support initiatives

It’s been incredible what we have been able to sustain and how the coaching training has been shared across all colleges and divisions in the district. It started out just in student affairs, but now everyone who is advising students in any fashion is doing the coaching. We really do take this work to heart.

Ruth Reinhart, Ed.D.

Associate Vice Chancellor of Student Support Services, Austin Community College

We always said that we would never turn students away from coaching when they needed assistance, but we didn’t know it would grow to this extent.

Liz Rainey, Ed.D.

Assistant Provost for Student Success, Loyola University New Orleans

Starting with an in-depth needs assessment was key to understanding how we could best help our students. It not only revealed which learners most need our attention but also what existing interventions and systems no longer make sense.

Dani Solano, Ph.D.

Professor, Department of Chemistry & Biochemistry, California State University, Bakersfield

Higher Education
Community Colleges
4-year Colleges and Universities
Coaching Development & Training
Coaching Methodology
Student Support
Change Management
Federal Grants

A personalized approach to coaching, designed to empower change

At InsideTrack, coaching is both an art and a science. Our evidence-based, research-confirmed methodology focuses on the goals, values and well-being of each learner. This methodology is adapted from the best practices of some of the nation’s leading thinkers on learning engagement. And we continue to refine our approach based on new research — while our highly trained and certified coaches always bring heart and soul to their connections with learners.

two women smiling on campus