Case Study
Partner Profile

Illinois Central College: Midwest community college boasts 18% higher retention during coaching phase of multi-year student success redesign

The Opportunity

Illinois Central College (ICC) – a community college and major driver of educational and economic opportunity – supports one in four graduating high school seniors in their region. Staff members are passionate about enhancing the academic and personal development of all students through a full range of support services. To that end, ICC leadership looked to implement two major student support goals: boosting their retention rates through direct coaching, and redesigning their advising department to offer holistic student support.

Illinois Central College: Midwest community college boasts 18% higher retention during coaching phase of multi-year student success redesign

Illinois Central College: Midwest community college boasts 18% higher retention during coaching phase of multi-year student success redesign

The Solution

Illinois Central College partnered with InsideTrack on a four-year, two-phase program. Phase one implemented direct, one-on-one coaching for 400 ICC students to help students set goals and stay on track to completion. Phase two involves a complete redesign of ICC’s advising department – with ongoing training from InsideTrack to integrate coaching methodology into the core of ICC’s student support.

Proven Results

+
18
%
higher retention rate among coached students
+
14.7
%
points greater student satisfaction after advising redesign
0

The Impact

Federal funds fuel student support innovation

See how securing federal grant funding allowed ICC to partner with InsideTrack to implement long-term, sustainable student support transformation.

Raquel's story

Raquel, a mother and student at ICC, worked with her student success advisor Natalie to choose a career pathway that felt right for her and navigate the classes she needs to get there.

How one advisor sustains impact through coaching

ICC student success advisor Natalie shares about her InsideTrack coach training experience and how she uses the strategies and tools she learned with her students every day.

The Impact

Federal funds fuel student support innovation

See how securing federal grant funding allowed ICC to partner with InsideTrack to implement long-term, sustainable student support transformation.

Raquel's story

Raquel, a mother and student at ICC, worked with her student success advisor Natalie to choose a career pathway that felt right for her and navigate the classes she needs to get there.

How one advisor sustains impact through coaching

ICC student success advisor Natalie shares about her InsideTrack coach training experience and how she uses the strategies and tools she learned with her students every day.

Our partnership with InsideTrack is about unlocking the full potential of both our students and our staff by enhancing our capability to support students in successfully navigating obstacles to graduation.

Dr. Sheila Quirk-Bailey

President at Illinois Central College

Since I’ve worked with students for over 15 years, I found InsideTrack’s Foundational Coaching Training extremely helpful and purposeful. I especially like that it’s a framework where I can add my own techniques and verbiage to meet students’ needs. It has been an invaluable experience.

Karen Giesler

Lead Student Success Advisor at Illinois Central College

Download the case study to see how Illinois Central College partnered with InsideTrack on a long-term academic redesign that utilized coaching for transformation.

Coaching solutions proven to advance all learners

Whether you’re looking to help students persist through completion or to improve career outcomes for job seekers and employees, our holistic coaching solutions can help you achieve meaningful outcomes.

Higher Education
Community Colleges
Retention
Coaching Development & Training
Partner Outcomes
Learner Impact
Federal Grants
Diversity, Equity & Inclusion
Student Support