7.8%
Improvement in student retention among students who used the uCoach app at a large public institution
Learn MoreTailored Support at Scale to Meet the Needs of Every Student
With our uCoach® Platform, getting support is a normal part of every student’s journey. Everyone receives automated nudges, and additional levels of engagement — up to one-on-one intensive coaching — are available depending on student and program needs. Students benefit from multichannel communication and mobile-friendly resources, while institutions can generate valuable, measurable insights on the student experience.
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INTENSIVE COACHING
The delivery of proactive, 1:1 coaching at regular intervals over a period of time designed to help students develop the skills needed to meet goals.
Student Impact
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EPISODIC COACHING
The delivery of proactive, 1:1 coaching to help students overcome episodic events that have the potential to interfere with the student’s ability to meet goals.
Student Impact
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ALERTS & DIAGNOSTICS PROTOCOLS
A risk monitoring system and personal coaching diagnostic intervention designed to catch students in need and determine what kind of help will deliver the most impact to improve student achievement.
Student Impact
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ENGAGEMENT (TRANSACTIONAL) COACHING
Cohort and personalized messages layered on top of digital resources combined with the ability for students to reach out to coaches for additional information and guidance.
Student Impact
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DIGITAL GUIDANCE CONTENT
Self-directed resources that provide guidance on key topics and help students develop needed skills.
Student Impact
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AUTOMATED NUDGES
Automated messages sent to large groups of students at predefined intervals reminding students about deadlines, opportunities and resources.
Student Impact
Student Impact
The Right Support for Every Student
The uCoach platform supports all kinds of coaching interaction and intervention, from automated messages to one-on-one phone calls. Institutions can utilize as many or as few of the tools the uCoach platform offers, and tap into a broader range of tools as their institutional needs change.
Tools at your Fingertips
- Program Administration
- Multichannel Engagement
- Analysis, Reporting & Insights
- Student App Experience
- Intervention Management
- Student Relationship Management
- Content Authoring & Management
Increase engagement across your institution
Benefits for Students:
- Access to the information and resources needed for success
- Digital guidance resource links, videos, or downloads
- Communicating with coaches by text, SMS, email, or voice
Benefits for Institutions:
- Integration with institutional systems
- Onsite implementation and on-going in-person training
- Institutional branding
- FERPA compliance
- New insights on the student experience
Benefits for Coaches:
- Multichannel communication conducted via a single platform
- Roster management, alert monitoring, and triggers support prioritization of interventions
- Functionality for logging and recording all student interactions
Trusted by some of the world's top educational organizations.
Tangible Results:
3.6X
More successful in connecting with hard-to-reach students when Coaches used SMS to establish contact
Learn MoreOur scalable platform gives institutions what they need.
See It In ActionFeatures
- Direct-to-Student Mobile Enablement Platform
- iOS, Android, and Desktop (Mac/PC) Experiences
- 45 to 60 days Average Implementation Speed
- Semimonthly Technology Enhancements
- FERPA Compliance
- Multi-Level Permissions
- Centrally Hosted Solution (Cloud-Based Platform)
- Top Tier Data Center
- Support for four main browsers (Chrome, Firefox, IE, Safari)
- Disaster Recovery Plan
- SSL Traffic Encryption
Features
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Multichannel Approach
- Text
- Phone
- App
- Proactive Nudging Across Terms
- Targeted Email/Messaging Campaigns
- Mapped Intervention Pathways to Support Students
- Ability to record phone calls and log all student interactions
- Automated Interventions
- Rate-Limited Content Volume
- Ongoing Learning and Optimization
- Logged Communication and Student Actions
- Student Intervention Monitoring and Analysis
- Content Engagement Analysis
Features
- Dedicated Consulting
- Change Management
- Training
- Onsite Implementation and Ongoing In-Person Training
- Personalized Opportunity Assessments and Launch Plans to Ensure Organizational Readiness
- Evolving Content Library for Best Practice Student Communications
- Customized Institution Specific Content Creation
- Best Practice Sharing, Networking, and Benchmarking
Features
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Data Inputs Across the Student Lifecycle
- SIS
- LMS
- CRM
- Student demographic information
- Financial aid
- Registration holds
- Course progress and early alerts
- Student supplied resources
- Complete (pre-enrollment to graduation insights) Student Lifecycle Data Coverage
- Support for Alumni through Career Coaching
- 100% Potential Student Coverage at Each Institution