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Toolkit

The Essential Retention Toolkit

Proven strategies to increase student completion and success

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6 tools to help you retain more students

Every institution shares a common goal: empowering students to persist, earn a degree or credential and confidently start their careers. As institutions face shifting demographics, enrollment cliffs and increased pressure to demonstrate meaningful outcomes, the imperative to implement a strong student retention strategy has never been more necessary — or more urgent. 

At the same time, learners need a trusted support system to stay on track — and student supporters can’t lead the way if they don’t feel supported themselves. To address rising student mental health challenges, higher ed staff burnout and declining retention numbers, we’ve compiled The Essential Retention Toolkit. Based on InsideTrack’s learnings and expertise as the leader in student success coaching for more than 25 years, this collection of six evidence-based student completion tools offers expert insights and concrete strategies to help your staff and learners thrive. After all, supporting the whole student isn't extra work — it's essential work.

Explore these six resources — aimed at both higher ed leaders and student-facing staff — designed to help your team navigate today's most pressing retention and completion challenges while increasing higher education persistence:

  1. A downloadable tool that clarifies the difference between common student support roles and shares how they can work cohesively to provide a holistic student experience
  2. A step-by-step guide for using five coaching elements to improve staff and student outcomes
  3. An on-demand webinar from The Chronicle of Higher Education on student-centered strategies that help your institution thrive despite shifting retention and enrollment trends 
  4. A downloadable resource that includes six best practices for staff capacity building and resilience 
  5. An on-demand webinar featuring InsideTrack coaches who share practical insights on solving student retention pain points
  6. A healing-centered engagement framework for meeting students exactly where they are to increase their ability to persist and complete

GET THE TOOLKIT

Start improving retention and completion today. Get The Essential Retention Toolkit: Proven strategies to increase student completion and success

Coaching-informed strategies fuel student success and staff capacity

+10%
increase in overall student retention as a result of coach training
89.6%
fall-to-spring persistence rate — nearly 3% higher than non-coached students
+30% pts.
increase in staff retention after completing InsideTrack Coaching Certification

Rooted in 25 years of evidence-based coaching 

InsideTrack has over 25 years of experience increasing retention and completion by coaching learners directly or training institutional staff to do the same. Having served more than 3.6 million learners and 425 partners, we understand what it takes to build a holistic culture of care that leads to sustainable student success outcomes.

  • The InsideTrack Coaching methodology is evidence-based, research-confirmed and recognized by the U.S. Department of Education What Works Clearinghouse
  • Our approach is rooted in a holistic, human-centered methodology that meets every individual exactly where they are
  • Our framework is empowered by technology, allowing institutions to scale personalized support and reach more students without losing the power of human connection

Explore the resources you need to start building a stronger, more resilient support system for your students and staff.

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Coaching-informed tools that fuel student retention and staff capacity

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Clarifying key student support roles helps staff and students thrive

All student support roles are critical. Showing how these roles can best work together helps increase clarity for staff and persistence for all learners.

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5 coaching elements to improve staff and student outcomes

Learn how our evidence-based coaching methodology can be used by both support staff and higher ed leaders to boost student retention and improve staff capacity.

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6 best practices for building staff capacity and resilience

Stronger student outcomes begin with more empowered student support teams. Get these six best practices for preventing burnout and fueling staff success.

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A healing-centered tool for student persistence and completion

Get the PCRR framework, a holistic support model that helps student supporters meet learners where they are and keep them on the path to graduation.

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Learn more about your two pathways to boost retention with InsideTrack Coaching

Help your students persist with Retention Coaching

Assist your learners in overcoming barriers and staying on the path to completion through direct coaching from InsideTrack.

EXPLORE RETENTION COACHING

Build staff capacity with Coaching Development and Training

Partner with InsideTrack to train your student support staff in our evidence-based coaching methodology.

EXPLORE TRAINING PROGRAMS

Together, let's build a student retention strategy that lasts

Every institution faces a unique set of challenges as they support students on the path to graduation. Connect with an InsideTrack expert to learn more about how our evidence-based coaching can help your team improve retention and completion.

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