InsideTrack Impact Report: Catalyzing Growth Through Human Connection
Coaching drives measurable gains in student enrollment, re-enrollment, retention and career readiness
Sustainable institutional growth begins with authentic human connection. This InsideTrack Impact Report highlights how evidence-based student success coaching helps students build the trust, self-efficacy and resilience they need to thrive — supporting them as they gain access to higher education, persist and succeed, reconnect after taking a break and prepare for fulfilling careers.
Read the report to explore how combining human-powered coaching with tech-enabled outreach across our partner institutions yielded transformative outcomes — including a 33% increase in coached student yield year-over-year at one institution, an 8% higher retention rate for those who met with a coach at another, a 10.8% re-enrollment rate across all partnerships — and much more.
2025 impact at a glance
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More to discover inside the report
- Examine in-depth outcomes across the entire learner journey, from enrollment and persistence to completion and beyond
- Explore real-world case studies from institutions including Penn State World Campus, University of Maryland Global Campus, Western Governors University, and statewide initiatives like CA Reconnect and NC Reconnect
- Read firsthand accounts from learners who are overcoming barriers and achieving degree completion with help from a coach
- Learn how we leverage technology to streamline operations and scale outreach while keeping human connection centered in student support
- Celebrate our 25-year milestone as a purpose-driven organization, including our strategic joining with the Lemnis Collective to advance learner outcomes nationwide
