in aggregate enrollment
in staff time dedicated to student persistence
The Tseng College’s high-demand professional programs were attracting rising numbers of interested prospects. While the growth was good news for the institution, keeping up with inquiries from applicants was straining staff time and resources. At the same time, California State University, Northridge (CSUN) leadership were setting ambitious new goals for student retention and success, leaving Tseng College staff juggling institutional priorities with program needs.
InsideTrack Coaches supported Tseng College prospective students with decision-making and the application process — helping them find the best-fit program and prepare for a successful start — while Tseng College staff focused on retention efforts. The result was an increase in enrollment, better use of staff time, and insights that will spark continual improvement in student and institutional outcomes.