The Opportunity

The Tseng College’s high-demand professional programs were attracting rising numbers of interested prospects. While the growth was good news for the institution, keeping up with inquiries from applicants was straining staff time and resources. At the same time, California State University, Northridge (CSUN) leadership were setting ambitious new goals for student retention and success, leaving Tseng College staff juggling institutional priorities with program needs.

Prospective student coaching expands access and success at California State University, Northridge

The Opportunity

The Tseng College’s high-demand professional programs were attracting rising numbers of interested prospects. While the growth was good news for the institution, keeping up with inquiries from applicants was straining staff time and resources. At the same time, California State University, Northridge (CSUN) leadership were setting ambitious new goals for student retention and success, leaving Tseng College staff juggling institutional priorities with program needs.

Prospective student coaching expands access and success at California State University, Northridge

The Solution

InsideTrack Coaches supported Tseng College prospective students with decision-making and the application process — helping them find the best-fit program and prepare for a successful start — while Tseng College staff focused on retention efforts. The result was an increase in enrollment, better use of staff time, and insights that will spark continual improvement in student and institutional outcomes.

The Solution

InsideTrack Coaches supported Tseng College prospective students with decision-making and the application process — helping them find the best-fit program and prepare for a successful start — while Tseng College staff focused on retention efforts. The result was an increase in enrollment, better use of staff time, and insights that will spark continual improvement in student and institutional outcomes.

Proven Results

+
22
%
in aggregate enrollment
+
40
%
in staff time dedicated to student persistence
0

The Impact

The Impact

We elected to enter into a public-private partnership with InsideTrack because we felt that the organization shared our values and focus on supporting prospective students in making informed application decisions, and preparing for a strong start.

Jonathan Clayden

Director of Graduate and Professional Education Programs and Services at the Tseng College at CSUN

Download the case study to see how the Tseng College increased enrollment numbers while maintaining a strong emphasis on student retention and success.

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