Case Study
Retention Coaching
Increasing Student Persistence Through Proactive Coaching
Results
0%
in first-year retention, a school record
0
percentage point improvement in retention in one year
0
percentage point higher retention of first-generation students who engaged in coaching
The Challenge
Loyola embarked on a period of transformational change by identifying areas where strategic investment could make a meaningful improvement in student and institutional outcomes. With student persistence identified as a key priority area, the university set an ambitious target of raising first-year retention four percentage points in one year. Student support efforts aimed at retention, including a referral-based coaching program, were already in place, but Loyola needed a new approach that would make a rapid and sustainable impact on student success.
The Solution
Loyola partnered with InsideTrack to launch a three-year Capacity Building and Coaching program that would provide personalized coaching to all first-year students. In addition to increasing first-year retention, the program was also designed to improve enrollment by appealing to prospective students. The coaching program, which focuses on the development of skills that enhance students’ long-term academic, personal and professional success, aligned with Loyola’s Jesuit mission of educating the whole student.
