Before partnering with InsideTrack, Loyola’s referral-based coaching program took a problem-solving approach, often working with students to address a crisis already in motion. However, to make measurable improvements in persistence within one year, Loyola needed to meaningfully engage with every first-year student. While increasing retention was the most tangible outcome that Loyola leadership was targeting, the university also wanted to enhance the undergraduate experience, help students more deeply engage in campus and community, and build students’ momentum toward achieving post-graduation goals. As the engagement with InsideTrack continues, Loyola is further developing its organizational capabilities to sustain the program long-term. Results from the first year alone have shown that success coaching generates a strong return on investment.
in first-year retention, a school record
percentage point improvement in retention in one year
percentage point higher retention of first-generation students who engaged in coaching
Loyola embarked on a period of transformational change by identifying areas where strategic investment could make a meaningful improvement in student and institutional outcomes. With student persistence identified as a key priority area, the university set an ambitious target of raising first-year retention four percentage points in one year. Student support efforts aimed at retention, including a referral-based coaching program, were already in place, but Loyola needed a new approach that would make a rapid and sustainable impact on student success.
Loyola partnered with InsideTrack to launch a three-year Capacity Building and Coaching program that would provide personalized coaching to all first-year students. In addition to increasing first-year retention, the program was also designed to improve enrollment by appealing to prospective students. The coaching program, which focuses on the development of skills that enhance students’ long-term academic, personal and professional success, aligned with Loyola’s Jesuit mission of educating the whole student.