Case Study
Retention Coaching
Increased retention, improved ROI: Coaching and Capacity Building at Old Dominion University
Results
0%
point increase in yield
0%
higher first-year retention rate
$0
million in additional revenue
The Challenge
Improve outcomes for students who may otherwise struggle to persist in college. Historical trends in student outcomes and insights from predictive analytics helped ODU identify the group of first-year students who would be invited to receive coaching.
The Solution
The students who participated in the first-year coaching program met with their success coach every week for 20-30 minutes and attended workshops on topics like time management, career exploration and budget planning. Fueled by insights gained from coaching, ODU also redesigned their outreach and onboarding process.
