Case Study
Prospective Student Coaching
Golden Gate University Improved Enrollment and Student Support During a Pandemic
Results
0%
increase in fall 2020 enrollment
0%
above the school's enrollment goal
The Challenge
Golden Gate University (GGU) — a private, nonprofit university serving adult students — knew that research showed steep enrollment declines across higher education. They also knew that the pandemic exacerbated the challenges faced by online learners.
The Solution
Golden Gate University partnered with InsideTrack to provide coaching directly to prospective GGU students through one-on-one meetings and ongoing digital communication via voice, email and text messaging. Coaches worked with students to define their long-term goals, evaluate program options, and develop the habits that will ensure their success — both in college and beyond.
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