What's Needed in Online Student Support: Staff Perception vs. Student Reality
ON DEMAND WEBINAR: Explore online retention through survey results
When it comes to support for online learners, where do student needs and staff deliverables align — and where are the gaps? Find out in this illuminating webinar that digs into data from a study by UPCEA’s Center for Research & Strategy.
Giving students a sense of belonging is a key factor in their success – and in retention rates. But student and staff perceptions of support and community can differ wildly. Examining two detailed surveys — one for online students and one for staff who provide support services – this hour-long discussion offers important insight into the revealing data.
Watch this webinar to:
- Review student and staff survey data about support challenges faced by online students
- See how a Q&A with panelists from UPCEA and InsideTrack sheds light on why understanding gaps between student and staff perceptions on support for online learners
- Hear an InsideTrack coach’s perspective on correcting these imbalances, and how this process is critical to staff and student success
Watch the What’s Needed in Online Student Support: Staff Perception vs. Student Reality webinar on-demand.
Meet the panelists
Senior Director of Research and Consulting at UPCEA
Strategic Partnership Director at InsideTrack
Chief Research Officer at UPCEA
Lead Student Support Specialist & Coach at InsideTrack
Director of Research at InsideTrack