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Re-enrollment rate


Return on investment

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The Challenge

The United Negro College Fund (UNCF) established its Institute for Capacity Building (ICB) in 2006 to help the organization’s HBCUs and PBIs sustainably build capacity and improve admission, retention and graduation rates. So when the ICB received student feedback during the pandemic that they needed more wraparound support to stay on track in school, the ICB searched for a partner who could collaborate with them to holistically address these needs — and chose InsideTrack.

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The Solution

The partnership began with a re-enrollment pilot initiative, in which InsideTrack collaborated with nine UNCF HBCUs and PBIs to bring stopped-out students back to school. The benchmark re-enrollment rate was set at 4% — and, through direct, one-to-one coaching and proactive outreach, InsideTrack doubled the expected goal, with a final pilot re-enrollment rate of 8.6%. This pilot success sparked what is now a multi-phase, multi-year partnership that will bring re-enrollment, enrollment and retention coaching, as well as capacity building to even more UNCF schools.

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The Power of Partnership

The Opportunity:

Hear from the Vice President of Strategic Partnerships & Institutional Programs at UNCF, Ed Smith-Lewis, about the opportunity he sees to offer holistic support to HBCU and PBI students.

The Power of Partnership:

Malika Clinkscales and Julian Thompson speak on the dynamic partnership between InsideTrack and UNCF’s Institute for Capacity Building, and how the partnership delivers wraparound student support.

The Impact:

See how a successful re-enrollment pilot initiative helped bring hundreds of stopped-out students back to HBCUs and PBIs across UNCF’s network.

The Coach’s Impact:

InsideTrack Coach Supervisor Michelle Smith shares her experience in supporting students to overcome barriers, re-enroll and get back on track toward their educational goals.

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