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higher retention rate among coached students


points greater student satisfaction after advising redesign

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The Challenge

Illinois Central College (ICC) – a community college and major driver of educational and economic opportunity – supports one in four graduating high school seniors in their region. Staff members are passionate about enhancing the academic and personal development of all students through a full range of support services. To that end, ICC leadership looked to implement two major student support goals: boosting their retention rates through direct coaching, and redesigning their advising department to offer holistic student support.

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The Solution

Illinois Central College partnered with InsideTrack on a four-year, two-phase program. Phase one implemented direct, one-on-one coaching for 400 ICC students to help students set goals and stay on track to completion. Phase two involves a complete redesign of ICC’s advising department – with ongoing training from InsideTrack to integrate coaching methodology into the core of ICC’s student support.

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