Analysis shows growing need for student crisis support

Students In Crisis Usage Analysis shines a spotlight on student well-being and the importance of helping students who are struggling

For an ever-growing number of students at colleges and universities across the country, daily concerns run far bigger than completing an assignment or acing a big test. These students are dealing with food and housing insecurity. Financial struggles. Safety concerns and threats of violence. Plus emotional distress, including grief, anxiety and even thoughts of suicide. And this was before the COVID-19 pandemic and the sudden shift from campuses to online — leaving many students to fend for themselves.

To show the exponential growth in the need for crisis support services, we compiled data from the past two years — January through June of 2019 and 2020. A variety of results were tracked, including total number of students served, total number of crisis situations addressed, the nine most common types of crisis escalations, and crisis support interactions by time, date and modality. Here are some key takeaways:

  • The number of students receiving crisis support is rising rapidly — up 218% from 2019 to 2020
  • Basic needs insecurity (housing, food, medical and employment) continues to top the list
  • The number of mental health crisis situations of all types are soaring
  • Students experiencing a crisis use all channels fairly equally to connect with help

Between the global pandemic, economic recession and continued social unrest, the need for student crisis support is more important than ever.

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