An innovative, funder-supported coaching network helps students retain at higher rates — with no cost to schools

In an innovative collaboration between funders, higher education institutions and InsideTrack, the Emergency Coaching Network provided coaching and crisis support for students across the country during the peak of the COVID-19 pandemic. Running from September 2020 through December 2021, the program gave students at 20 participating colleges and universities opt-in access to personalized coaching from specially trained InsideTrack coaches.

InsideTrack partnered with two nonprofit organizations — ECMC Foundation and Strada Education Foundation — to fund the Emergency Coaching Network, allowing schools to add a layer of student support at no cost. Support staff received leadership training as well, along with webinars to keep them connected and collaborating. Read the report to see how this cross-sector collaboration supported students and colleges nationwide.

Download the third-party evaluation to learn how a collaborative initiative filled crucial gaps for students across the country.

The impact of the Emergency Coaching Network

retention rate for coached students (compared to the national 4-year average of 61%)
of coached learners report that their coach was a helpful support for their specific needs
of coached learners required crisis coaching from the InsideTrack Crisis Support Services team

Explore the report to find out:

The top reasons that students sought support

  • Managing school
  • Transitioning to online learning 
  • Food insecurity

The impact of the emergency network

  • On participating students
  • On participating staff
  • On participating institutions
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Higher Education
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Student Support
Mental Health & Wellness
Learner Impact

A personalized approach to coaching, designed to empower change

At InsideTrack, coaching is both an art and a science. Our evidence-based, research-confirmed methodology focuses on the goals, values and well-being of each learner. This methodology is adapted from the best practices of some of the nation’s leading thinkers on learning engagement. And we continue to refine our approach based on new research — while our highly trained and certified coaches always bring heart and soul to their connections with learners.

two women smiling on campus