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What's Needed in Online Student Support: Staff Perception vs. Student Reality
ON DEMAND WEBINAR: Explore online retention through survey results
When it comes to support for online learners, where do student needs and staff deliverables align — and where are the gaps? Find out in this illuminating webinar that digs into data from a study by UPCEA’s Center for Research & Strategy.
Giving students a sense of belonging is a key factor in their success – and in retention rates. But student and staff perceptions of support and community can differ wildly. Examining two detailed surveys — one for online students and one for staff who provide support services – this hour-long discussion offers important insight into the revealing data.
Watch this webinar to:
- Review student and staff survey data about support challenges faced by online students
- See how a Q&A with panelists from UPCEA and InsideTrack sheds light on why understanding gaps between student and staff perceptions on support for online learners
- Hear an InsideTrack coach’s perspective on correcting these imbalances, and how this process is critical to staff and student success
Watch the What’s Needed in Online Student Support: Staff Perception vs. Student Reality webinar on-demand.
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Meet the panelists
![](https://cdn.prod.website-files.com/649b43e91986800721de4a15/6514a90c3e7bc8c4d2484298_bruce_etter_headshot_2023.jpeg)
Senior Director of Research and Consulting at UPCEA
![](https://cdn.prod.website-files.com/649b43e91986800721de4a15/6514acf343baa45a5b741343_Sarah_Eustis_Headshot.jpg)
Strategic Partnership Director at InsideTrack
![](https://cdn.prod.website-files.com/649b43e91986800721de4a15/6514a8fe21f6d535b16a989c_jim_fong_headshot_2023.jpeg)
Chief Research Officer at UPCEA
![](https://cdn.prod.website-files.com/649b43e91986800721de4a15/6514a8782a64796421cb8c27_Emilia_headshot_2023.jpeg)
Lead Student Support Specialist & Coach at InsideTrack
![](https://cdn.prod.website-files.com/649b43e91986800721de4a15/6514a8a13e7bc8c4d247facc_Ji%20Hea_Headshot_2023.jpeg)
Director of Research at InsideTrack