Rice University Partners with Student Success Experts to Expand Online Programs

Top national research university working with InsideTrack to expand support for online students and grow enrollment

HOUSTON, TEX. (FEBRUARY 26, 2019) — Rice University, a private research institution consistently ranked as one of the top 20 universities in the United States, today announced a partnership with InsideTrack, a national leader in student success solutions, to support continued growth in the university’s online programs and expand its capabilities to support prospective and enrolled online students.

The four year partnership enables Rice to immediately provide personalized enrollment support for all prospective students exploring its new fully online Masters of Computer Science program, leveraging InsideTrack’s seasoned team of professional coaches and proven methodology. InsideTrack coaches will also provide ongoing executive coaching for those who enroll in the program.

In parallel, the university will work with InsideTrack’s consultants and trainers to build out its own coaching capabilities, including staff hiring and training, manager development and quality assurance. The university will also work with InsideTrack partner Kiosk, a leading full-service marketing agency to accelerate awareness and lead generation for the program.

Through a blend of structured and on-demand communications via voice, email, text messaging and mobile apps, the coaches will support prospective students in defining their long term goals, selecting the best fit programs, navigating the enrollment process, and preparing for a strong start. Once enrolled, coaches will continue to work with students to make the most of their educational experience, develop their professional networks and build the skills required for career success.

Concurrently, program managers and senior administrators will leverage the insights gained through coaching to enhance the overall student experience and the university’s competitive differentiation.

“As our online programs continue to grow, maintaining quality, independence and outstanding student support are of paramount importance,” said Caroline Levander, Vice President for Global and Digital Strategy at Rice University. “Partnering with InsideTrack enables us to immediately meet the needs of our growing student population while building out our internal capabilities to provide best-in-class support.”

For nearly 20 years, InsideTrack has worked with leading online programs nationwide to enhance student enrollment, persistence, completion and career readiness. A member of the nonprofit Strada Education Network, InsideTrack’s capacity building services and uCoach® platform enable institutions to implement and sustain their own programs to improve outcomes and generate insights into the student experience through predictive analytics and multichannel communication. InsideTrack’s seasoned team of professional coaches also enables institutions to realize immediate impact as they build for the future.

“Leading research institutions like Rice are expanding their online offerings in order to bring the incredible value of their educational programs to an increasingly diverse and distributed global student population,” said Ellen Leher, Associate Vice President of Partner Success at InsideTrack. “In order to maintain quality at scale, they are investing in innovative digital education and world-class support for their distance learners. We are honored to be supporting the Rice Online team in providing high quality education experiences unbounded by location.”


About Rice University

Located on a 300-acre forested campus in Houston, Rice University is consistently ranked among the nation’s top 20 universities by U.S. News & World Report. Rice has highly respected schools of Architecture, Business, Continuing Studies, Engineering, Humanities, Music, Natural Sciences and Social Sciences and is home to the Baker Institute for Public Policy. With 3,962 undergraduates and 3,027 graduate students, Rice’s undergraduate student-to-faculty ratio is just under 6-to-1. Its residential college system builds close-knit communities and lifelong friendships, just one reason why Rice is ranked No. 1 for lots of race/class interaction and No. 2 for quality of life by the Princeton Review. Rice is also rated as a best value among private universities by Kiplinger’s Personal Finance. To read “What they’re saying about Rice,” go to http://tinyurl.com/RiceUniversityoverview.

About InsideTrack

InsideTrack is passionate about student success. Since 2001, we have been dedicated to partnering with colleges and universities to create adaptive student success solutions that generate measurable results. These solutions combine student coaching, staff training, technology, and data analytics to increase enrollment, completion, and career readiness. Our adaptive coaching methodology is based on the latest behavioral science research and knowledge gained from working with more than 2 million students and currently serving more than 4,000 programs. In combination with our uCoach® Platform, our approach optimizes student engagement and generates valuable insights on the student experience through predictive modeling, behavioral analysis, and multichannel communication. InsideTrack is a member of the nonprofit Strada Education Network. Join us and the leading institutions, foundations, and others working to bring the transformative power of education to all individuals. Visit us at www.insidetrack.com and follow us on Twitter @InsideTrack.

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