Evaluating the Online Program Experience

Exploring Student Experiences and Staff Perceptions

Summary of Findings from an InsideTrack-UPCEA Survey

To provide new data and insights into how best to support online students, UPCEA’s Center for Research and Strategy partnered with InsideTrack to survey 5,771 students and 496 staff members from 25 public and private institutions to gather information about online students’ challenges and perceptions of the support services at their institutions, as well as staff member’s perceptions of the needs of their online learners.

This data was collected from September to December of 2019 and reflects the views of students and staff involved in programs intentionally designed for online delivery, versus those forced to move online due to the COVID-19 pandemic.

For more on the importance of making student support inclusive of online learners, see “Future Proof: Student Affairs for Modern Learners”, a white paper publication commissioned by InsideTrack, UPCEA, and NASPA.

As institutions look ahead to a future, where online learning becomes part of most students’ higher education experiences, it is more important than ever that institutions understand what factors contribute to student satisfaction and success in online programs.


Explore the Summary Findings

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