Community Colleges Build Coaching Teams to Address the Non-Academic Side of Student Success

Two-year institutions tap InsideTrack’s coaching, capacity building and training services to improve outcomes and financial sustainability

Today, InsideTrack announced four new partnerships with community colleges that draw on the organization’s expertise in building and managing highly effective and scalable student coaching programs. Several of the colleges will work with InsideTrack to deploy coaching programs on campus, mirroring the proven methodology InsideTrack uses to improve enrollment, retention, completion and career readiness.

Carl Albert College, located in southeastern Oklahoma, is partnering with InsideTrack over the course of the next four years to build an in-house coaching program. InsideTrack will work with college leaders and staff to develop a fully-trained coaching cohort tailored to meet the needs of this rural campus with 3,300 enrolled students.

Modesto Junior College, serving nearly 20,000 students in Modesto, California, has designed a coaching program to serve students across their 88 degree and certificate offerings. The college’s partnership with InsideTrack is building internal capacity to provide coach training and certification, as well as professional development for student affairs leaders.

Bellingham Technical College and Whatcom Community College, in Bellingham Washington, recently engaged InsideTrack to help with training of their coaches and managers through support from a Department of Education Title III Cooperative Arrangement Development grant.

With a focus on improving outcomes through non-academic student support, leading two-year institutions are increasingly building student coaching programs to complement advising, financial aid and other services. InsideTrack’s innovative student support model enables coaches to interact with students in-person, by phone and through a wide range of electronic channels to help them clarify their long-term goals, map out a success plan and stay on track for graduation.

Having coached over 1.2 million students since launching in 2001, InsideTrack has a long history of supporting the community college sector.  Its coaching initiatives have led to significant improvements at more than 1300 academic programs nationwide.

Wallace State Community College of Alabama began providing coaching to its students in 2012 through a partnership with InsideTrack. In the first year, InsideTrack provided coaching to 2000 Wallace State students, improving fall-to-fall retention from 59.9 percent to 77.2 percent. In the second year, InsideTrack supported Wallace State in hiring and training its own coaches, who worked alongside the InsideTrack team. In year three, the service had transitioned to fully in-house, using savings from operational efficiencies to sustain the internal coaching team.

“The community college sector provides a vital lifeline for educational opportunity in the U.S.,” said Kai Drekmeier, President and Founder of InsideTrack. “As a mission-driven organization, we’re committed to helping these institutions unlock the potential in themselves and their students by supporting their capacity building efforts. Our goal is not only to improve student outcomes, but ultimately leave institutions with the tools and talent they need to do this work independently so that educators and students can be as successful as possible.”

About InsideTrack

Society thrives when students succeed. Since 2001, InsideTrack has used a proven combination of coaching, analytics, consulting and technology to unlock potential in 1 million+ students and 1300+ academic programs. We invite you to join the leading colleges, universities, foundations, and others working with us to enhance the transformative power of higher education. Please visit us at and follow us on Twitter @InsideTrack.

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